How to access the share folder of Olive ONE from my PC/Mac to copy libraries?

First please make sure of the following:

1. The IP address of the ONE that you enter into the connection window on your PC/Mac is correct and is preceded by "\\". You get the IP address of your ONE by tapping on the network icon in the top left corner of the LCD.

2. The ONE and PC/Mac are in the same network. You can verify this by checking the IP address of your PC and the ONE. The first 3 number groups of the IP addresses of your PC/Mac and ONE must be identical. Only the last number (X) must be different, e.g. 192.168.1.X. Please also make sure the subnet mask etc. are identical.

3. Please make sure you have an Olive ONE with Hard Disk Drive. 


If the IP address is correct and your PC/Mac and ONE are in the same network and you still get the error message please try the following:

A) PC

1. Click on the START button and select RUN

2. Type “cmd” into the pop-up window and OK. This will open CMD:

3. In the new window please type “ping x.x.x.x” , where "x.x.x.x" corresponds to the IP address of your ONE. If the connection is normal the result should be as follows:

4. If you do not receive all packets please check the network connection of your ONE and your PC again. If the connection is OK, but you still cannot connect to the ONE please refer to Microsoft's support page http://support2.microsoft.com/kb/318030

B) Mac

1. Please open the TERMINAL app (in Applications > Utilities)

2. Type “ping x.x.x.x” , where "x.x.x.x" corresponds to the IP address of your ONE. If the connection is normal the result should be as follows:

ping 192.168.0.101

PING 192.168.0.101 (192.168.0.101): 56 data bytes

64 bytes from 192.168.0.101: icmp_seq=0 ttl=128 time=0.780 ms

64 bytes from 192.168.0.101: icmp_seq=1 ttl=128 time=1.069 ms

64 bytes from 192.168.0.101: icmp_seq=2 ttl=128 time=0.834 ms

3. If you do not receive all packets please check the network connection of your ONE and your PC again. If the connection is OK, but you still cannot connect to the ONE please refer to Apple's support page http://support.apple.com/en-us/HT1568

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