How do I create an error log?

If you have a consistent problem with your Olive ONE please send us an error log. Please follow these simple steps:

1) Go to SETTINGS > SYSTEM > ERROR LOGGING and turn ON error logging
2) Reboot system
3) Execute the same operations that lead to the problem, until you can replicate it.
4) Upload the error log to the Olive Server or onto a USB stick and attach it to your support request (under SETTINGS > SYSTEM > ERROR LOGGING). Please also include the serial # of your product.
5) Turn OFF error logging

Note: Always turn OFF error logging if you do not need it anymore as it requires system resources and might slow down your ONE.

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