Olive Support Update

Dear Olive Customer,

Olive´s support organisation is currently in a major transition. Please apologies any delays in our response times. Customer satisfaction is Olive´s #1 priority for 2017 and the new management team is currently working on a 24/7 customers service solution. We will provide more details until the end of February.

Your Olive Support Team!

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Comments

  • Avatar
    Piotr

    I wonder why it took you so long to notice that your previouse promise to say something in August 2016 has outdated a bit... Congrats!!!
    I forcast your next post to emerge around June.

  • Avatar
    Hoefy

    June 2018???

  • Avatar
    Perry Libeau

    So relieved that the One has not fallen over and product development and support will continue. I love my One despite the software shortfalls. Fingers crossed it will live to realize its true potential. If that means slowing things down to get good systems in place I can live with that.

  • Avatar
    Petar Borcic

    August 2016, February 2017...or maybe we should go with some cheaper, better and full operated player?

  • Avatar
    Richard Tarelli

    Where can I find support for my O6 HD

  • Avatar
    Andrew Darling

    Welcome back Olive One!

  • Avatar
    Armin Moesslacher

    the link for the latest FW is not working anymore, any idea why?

  • Avatar
    Hoefy

    Hallo,
    warum auch immer,
    aber Du mußt Dich genau daran halten was dort steht:
    "open a new browser window and copy & paste following link"

    Bringt Dir nur nichts weil das immer noch die alte SW
    0.0.31 Build 67 Date: 2016-05-11 ist,
    ist mir auch schleierhaft warum die das als "NEUE" Version vom Date: 2017-01-08
    betiteln, läßt sich nicht installieren und hat exakt diesselbe Dateigröße?

    Meine Anfrage an den Support vor 2-3 Wochen wurde WIE IMMER nicht beantwortet.

    Mfg

  • Avatar
    Armin Moesslacher

    auweia alte "Qualitäten" hab mittlerweile einen Auralic Aries parallel

  • Avatar
    Peter Muerner

    Die iOS App kann ich auch nirgends mehr finden. Anfrage an den Support ging gestern raus... mal kucken aber ehrlich gesagt erwarte ich da nicht mehr viel, lass mich aber auch gerne überraschen ;-)

  • Avatar
    jcueto

    Why not open the architecture and let developers to fix the thing.
    HW is pretty nice (maybe view angle not ideal for all situations) SW need urgent improvements to kept at state of the art. I am trying to fit a raspberry pi and run alternative players (volume, max2play, runeaudio, etc.) with good results. I just need to find a way to control the touchscreen and the touchpad.
    [url=https://flic.kr/p/QDdL35][img]https://c1.staticflickr.com/1/365/31926324696_b998d32ec3_c.jpg[/img][/url][url=https://flic.kr/p/QDdL35]Volumio on Olive One 1[/url] by [url=https://www.flickr.com/photos/jadelcueto/]jadelcueto[/url], on Flickr

  • Avatar
    jcueto

    Maybe this link is better:
    https://flic.kr/p/QDdL35

  • Avatar
    Piotr

    @jcueto: do you know there is a group of people who have been trying similar things?
    Please look here:
    https://oliveoneowners.wordpress.com
    ... and please join! You're ideas may help as all to get something frome the Olive it deserves!

  • Avatar
    Piotr

    Actually, everybody feel invited to join the comunity mentioned above! And be quick before they remove this post ;)
    Finger crossed for Olvie to re-launch, however given the previous experiences with them better to stay together and in case it never happens, togather we might be able to improve our devices a bit.

  • Avatar
    Piotr

    As en axample the Airplay playback directely from your iPhone etc. can be relatively easly enabled on the Olive. It requires further improvements but it works.
    Whoever can help on that, please join:
    https://oliveoneowners.wordpress.com

  • Avatar
    Harrie Baas

    Great news that a new Olive team will continue to work on improvement. I have 4 units and I hope the new team will solve my open issues. Good luck 👍👍👍

  • Avatar
    Gary Bargebuhr

    Olive resurrected!!! Welcome back!!!!

  • Avatar
    Max

    Just for the sake of completeness, the Slack space is also running and offering a community for exchange about the ONE. Just fill out this form and I'll invite you then to join the Slack space. https://docs.google.com/forms/d/1Xg-XQ31GGTlTS2qyAlZL8HyYGpaFy0aqTQR7wV86XuE

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